Modem Issue or Cable Issue? - Time Warner Internet

#1
This question is about "Modem Issue or Cable Issue?", with Time Warner Cable internet and apps. Hello, Just looking for some feedback as I been getting choppy internet lately. Decided to look at the logs and never seen this before. Would this be a modem issue or an issue where I need a tech? My gut feeling is leaning toward a tech needing to come out.



Startup Procedure

[TABLE]

Procedure

Status

Comment


Acquire Downstream Channel

Locked


Connectivity State

OK

Operational


Boot State

OK

Operational


Configuration File

OK


Security

Enabled

BPI+


DOCSIS Network Access Enabled

Allowed

[/TABLE]




Downstream Bonded Channels
[TABLE]

Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Corrected

Uncorrectables


1

Locked

QAM256

10

543000000 Hz

-14.7 dBmV

36.2 dB

0

0


2

Locked

QAM256

9

537000000 Hz

-14.7 dBmV

36.3 dB

0

0


3

Locked

QAM256

11

549000000 Hz

-14.7 dBmV

36.3 dB

0

0


4

Locked

QAM256

12

555000000 Hz

-15.0 dBmV

35.8 dB

0

0


5

Locked

QAM256

13

561000000 Hz

-15.7 dBmV

35.3 dB

2

0


6

Locked

QAM256

14

567000000 Hz

-15.3 dBmV

35.7 dB

1

0


7

Locked

QAM256

15

573000000 Hz

-15.3 dBmV

35.6 dB

2

0


8

Locked

QAM256

16

579000000 Hz

-15.8 dBmV

35.1 dB

2

0


9

Locked

QAM256

17

585000000 Hz

-16.2 dBmV

34.8 dB

5

0


10

Locked

QAM256

18

591000000 Hz

-16.6 dBmV

34.3 dB

4

0


11

Locked

QAM256

19

597000000 Hz

-17.2 dBmV

33.9 dB

16

0


12

Locked

QAM256

20

603000000 Hz

-16.9 dBmV

34.2 dB

8

0


13

Locked

QAM256

21

609000000 Hz

-16.8 dBmV

34.2 dB

5

0


14

Locked

QAM256

23

621000000 Hz

-16.9 dBmV

34.1 dB

6

0


15

Locked

QAM256

24

627000000 Hz

-17.2 dBmV

33.9 dB

6

0


16

Locked

unknown

32

675000000 Hz

-25.0 dBmV

0.0 dB

128733

403981

[/TABLE]




Upstream Bonded Channels
[TABLE]

Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power


1

Locked

TDMA

1

2560 Ksym/sec

19200000 Hz

50.5 dBmV


2

Locked

ATDMA

2

5120 Ksym/sec

24000000 Hz

51.0 dBmV


3

Locked

ATDMA

3

5120 Ksym/sec

30400000 Hz

51.0 dBmV


4

Locked

ATDMA

4

5120 Ksym/sec

36800000 Hz

51.0 dBmV

[/TABLE]

Modem Issue or Cable Issue??
 
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