Modem keeps resetting - Time Warner Internet

#1
This question is about "Modem keeps resetting", with Time Warner Cable internet and apps. We started with a Ubee, got changed to a Technicolor, now have an Arris TG1672G. The modem keeps resetting at odd times. I can't tell if it is a full reset or just loss of connection, but when I get to the modem the UL/DL light is blinking at least -- we have had two tech visits this month and they can't figure it out. Here are the errors I'm getting.



[TABLE]

Date Time

Event ID

Event Level

Description


1/23/2019 13:30

82000600

3

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:30

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:30

82000300

3

Ranging Request Retries exhausted;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:30

82000600

3

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:30

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:30

82000300

3

Ranging Request Retries exhausted;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:30

82000600

3

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:30

82000300

3

Ranging Request Retries exhausted;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:30

82000600

3

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:31

73040200

3

TLV-11 - Illegal Set operation failed;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:32

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:45

82000300

3

Ranging Request Retries exhausted;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:45

82000600

3

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:45

82000300

3

Ranging Request Retries exhausted;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:45

82000600

3

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:45

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:45

82000300

3

Ranging Request Retries exhausted;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:45

82000600

3

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:45

82000400

3

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;


1/23/2019 13:46

73040200

3

TLV-11 - Illegal Set operation failed;CM-MAC=ac:ec:80:f8:80:e2;CMTS-MAC=00:17:10:88:d7:99;CM-QOS=1.1;CM-VER=3.0;

[/TABLE]

Downstream

[TABLE]

DCID

Freq

Power

SNR

Modulation

Octets

Correcteds

Uncorrectables


Downstream 1

31

639.00 MHz

8.00 dBmV

40.95 dB

256QAM

56104334

0

0


Downstream 2

10

513.00 MHz

7.40 dBmV

40.37 dB

256QAM

22283113

0

0


Downstream 3

11

519.00 MHz

7.40 dBmV

40.95 dB

256QAM

24045557

0

0


Downstream 4

12

525.00 MHz

7.40 dBmV

40.37 dB

256QAM

31233349

0

0


Downstream 5

13

531.00 MHz

7.30 dBmV

40.37 dB

256QAM

23399491

0

0


Downstream 6

14

537.00 MHz

7.30 dBmV

40.95 dB

256QAM

23979121

0

0


Downstream 7

15

543.00 MHz

7.40 dBmV

40.37 dB

256QAM

24043761

0

0


Downstream 8

16

549.00 MHz

7.50 dBmV

40.37 dB

256QAM

22501552

6

0


Downstream 9

17

555.00 MHz

7.30 dBmV

40.95 dB

256QAM

24826339

0

0


Downstream 10

18

561.00 MHz

7.00 dBmV

40.95 dB

256QAM

23615523

0

0


Downstream 11

19

567.00 MHz

7.20 dBmV

40.95 dB

256QAM

26056070

0

0


Downstream 12

20

573.00 MHz

7.40 dBmV

40.95 dB

256QAM

20710986

0

0


Downstream 13

21

579.00 MHz

7.60 dBmV

40.37 dB

256QAM

25503999

0

0


Downstream 14

22

585.00 MHz

7.60 dBmV

40.37 dB

256QAM

26367788

0

0


Downstream 15

23

591.00 MHz

7.80 dBmV

40.37 dB

256QAM

24496581

0

0


Downstream 16

24

597.00 MHz

7.90 dBmV

40.95 dB

256QAM

23088142

0

0


Downstream 17

25

603.00 MHz

8.10 dBmV

40.37 dB

256QAM

22219717

0

0


Downstream 18

26

609.00 MHz

7.90 dBmV

40.37 dB

256QAM

26363283

0

0


Downstream 19

27

615.00 MHz

7.90 dBmV

40.95 dB

256QAM

23135149

0

0


Downstream 20

28

621.00 MHz

8.00 dBmV

40.95 dB

256QAM

24664599

0

0


Downstream 21

29

627.00 MHz

8.20 dBmV

40.95 dB

256QAM

27040669

0

0


Downstream 22

30

633.00 MHz

8.20 dBmV

40.95 dB

256QAM

21978753

0

0


Downstream 23

9

507.00 MHz

7.20 dBmV

40.37 dB

256QAM

21483225

0

0


Downstream 24

32

645.00 MHz

7.90 dBmV

40.95 dB

256QAM

25276839

0

0

[/TABLE]
[TABLE]

Reset FEC Counters

[/TABLE]

Upstream

[TABLE]

UCID

Freq

Power

Channel Type

Symbol Rate

Modulation


Upstream 1

2

24.00 MHz

37.75 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM


Upstream 2

4

36.80 MHz

37.75 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM


Upstream 3

3

30.40 MHz

37.75 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM


Upstream 4

1

19.20 MHz

36.50 dBmV

DOCSIS1.x (TDMA)

2560 kSym/s

16QAM

[/TABLE]

Modem keeps resetting?
 
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