modem rebooting , internet dropping - Time Warner Internet

#1
This question is about "modem rebooting , internet dropping", with Time Warner Cable internet and apps. This problem has been on going since we moved to this apartment. We've had about 5 techs out they all say its this and that.They never solve the problem or then it works for the next month or so . I have gone thru 3 modems and 2 routers and 4 power supplies and a splitter and an internet upgrade as well. Please if anyone can help with this problem.

This is the event log on the new modem Ubee DDM352.1

[TABLE]

Mon Jan 9 17:33:31 2017

Mon Jan 9 17:33:31 2017

Critical (3)

Ranging Request Retries exhausted


Mon Jan 9 17:33:31 2017

Mon Jan 9 17:33:31 2017

Critical (3)

Unicast Maintenance Ranging attempted - No response - Retries exhausted


Mon Jan 9 17:33:31 2017

Mon Jan 9 17:33:32 2017

Critical (3)

No Ranging Response received - T3 time-out


Mon Jan 9 17:33:32 2017

Mon Jan 9 17:33:32 2017

Critical (3)

Ranging Request Retries exhausted


Mon Jan 9 17:33:32 2017

Mon Jan 9 17:33:32 2017

Critical (3)

Unicast Maintenance Ranging attempted - No response - Retries exhausted


Mon Jan 9 17:33:32 2017

Mon Jan 9 17:33:33 2017

Critical (3)

No Ranging Response received - T3 time-out


Mon Jan 9 17:33:34 2017

Mon Jan 9 17:33:34 2017

Critical (3)

Ranging Request Retries exhausted


Mon Jan 9 17:33:34 2017

Mon Jan 9 17:33:34 2017

Critical (3)

Unicast Maintenance Ranging attempted - No response - Retries exhausted


Mon Jan 9 17:33:34 2017

Mon Jan 9 17:33:50 2017

Critical (3)

No Ranging Response received - T3 time-out


Mon Jan 9 17:34:12 2017

Mon Jan 9 17:34:20 2017

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out


Mon Jan 9 17:34:39 2017

Mon Jan 9 17:34:51 2017

Critical (3)

No Ranging Response received - T3 time-out


Mon Jan 9 17:35:05 2017

Mon Jan 9 17:35:05 2017

Warning (5)

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=48:5a:b6:ff:b4:e1;CMTS-MAC=00:17:10:8b:65:11;CM-QOS=1.1;CM-VER=3.0;


Mon Jan 9 17:35:05 2017

Mon Jan 9 17:35:05 2017

Notice (6)

TLV-11 - unrecognized OID;CM-MAC=48:5a:b6:ff:b4:e1;CMTS-MAC=00:17:10:8b:65:11;CM-QOS=1.1;CM-VER=3.0;


Mon Jan 9 17:35:22 2017

Mon Jan 9 17:35:36 2017

Critical (3)

No Ranging Response received - T3 time-out


Mon Jan 9 17:36:06 2017

Mon Jan 9 17:36:06 2017

Critical (3)

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out


Mon Jan 9 17:36:53 2017

Mon Jan 9 17:36:53 2017

Warning (5)

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=48:5a:b6:ff:b4:e1;CMTS-MAC=00:17:10:8b:65:11;CM-QOS=1.1;CM-VER=3.0;


Mon Jan 9 17:36:54 2017

Mon Jan 9 17:36:54 2017

Notice (6)

TLV-11 - unrecognized OID;CM-MAC=48:5a:b6:ff:b4:e1;CMTS-MAC=00:17:10:8b:65:11;CM-QOS=1.1;CM-VER=3.0;


Mon Jan 9 18:10:19 2017

Mon Jan 9 18:12:10 2017

Critical (3)

No Ranging Response received - T3 time-out


Mon Jan 9 18:12:11 2017

Mon Jan 9 18:12:11 2017

Critical (3)

Ranging Request Retries exhausted


Mon Jan 9 18:12:11 2017

Mon Jan 9 18:12:11 2017

Critical (3)

Unicast Maintenance Ranging attempted - No response - Retries exhausted


Mon Jan 9 18:12:11 2017

Mon Jan 9 18:12:11 2017

Critical (3)

Ranging Request Retries exhausted


Mon Jan 9 18:12:12 2017

Mon Jan 9 18:12:12 2017

Critical (3)

Unicast Maintenance Ranging attempted - No response - Retries exhausted


Mon Jan 9 18:12:12 2017

Mon Jan 9 18:12:12 2017

Critical (3)

Ranging Request Retries exhausted


Mon Jan 9 18:12:12 2017

Mon Jan 9 18:12:12 2017

Critical (3)

Unicast Maintenance Ranging attempted - No response - Retries exhausted


Mon Jan 9 18:12:12 2017

Mon Jan 9 18:12:12 2017

Critical (3)

Ranging Request Retries exhausted


Mon Jan 9 18:12:12 2017

Mon Jan 9 18:12:12 2017

Critical (3)

Unicast Maintenance Ranging attempted - No response - Retries exhausted


Mon Jan 9 18:12:43 2017

Mon Jan 9 18:12:43 2017

Warning (5)

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=48:5a:b6:ff:b4:e1;CMTS-MAC=00:17:10:8b:65:11;CM-QOS=1.1;CM-VER=3.0;


Mon Jan 9 18:12:43 2017

Mon Jan 9 18:12:43 2017

Notice (6)

TLV-11 - unrecognized OID;CM-MAC=48:5a:b6:ff:b4:e1;CMTS-MAC=00:17:10:8b:65:11;CM-QOS=1.1;CM-VER=3.0;


Mon Jan 9 18:12:59 2017

Mon Jan 9 18:13:29 2017

Critical (3)

No Ranging Response received - T3 time-out


Mon Jan 9 18:13:30 2017

Mon Jan 9 18:13:30 2017

Critical (3)

Ranging Request Retries exhausted


Mon Jan 9 18:13:31 2017

Mon Jan 9 18:13:31 2017

Critical (3)

Unicast Maintenance Ranging attempted - No response - Retries exhausted


Mon Jan 9 18:13:48 2017

Mon Jan 9 18:13:48 2017

Critical (3)

No Ranging Response received - T3 time-out


Mon Jan 9 18:14:01 2017

Mon Jan 9 18:14:01 2017

Warning (5)

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=48:5a:b6:ff:b4:e1;CMTS-MAC=00:17:10:8b:65:11;CM-QOS=1.1;CM-VER=3.0;


Mon Jan 9 18:14:02 2017

Mon Jan 9 18:14:02 2017

Notice (6)

TLV-11 - unrecognized OID;CM-MAC=48:5a:b6:ff:b4:e1;CMTS-MAC=00:17:10:8b:65:11;CM-QOS=1.1;CM-VER=3.0;


Mon Jan 9 18:14:42 2017

Mon Jan 9 18:14:42 2017

Warning (5)

MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=48:5a:b6:ff:b4:e1;CMTS-MAC=00:17:10:8b:65:11;CM-QOS=1.1;CM-VER=3.0;


Mon Jan 9 18:14:42 2017

Mon Jan 9 18:14:42 2017

Notice (6)

TLV-11 - unrecognized OID;CM-MAC=48:5a:b6:ff:b4:e1;CMTS-MAC=00:17:10:8b:65:11;CM-QOS=1.1;CM-VER=3.0;


Mon Jan 9 18:14:59 2017

Mon Jan 9 18:15:20 2017

Critical (3)

No Ranging Response received - T3 time-out


Mon Jan 9 18:22:16 2017

Mon Jan 9 18:22:18 2017

Notice (6)

Login Web GUI successful;CM-MAC=48:5a:b6:ff:b4:e1;CMTS-MAC=00:17:10:8b:65:11;CM-QOS=1.1;CM-VER=3.0;


Mon Jan 9 18:22:20 2017

Mon Jan 9 18:22:20 2017

Notice (6)

Failed to login Web GUI;CM-MAC=48:5a:b6:ff:b4:e1;CMTS-MAC=00:17:10:8b:65:11;CM-QOS=1.1;CM-VER=3.0;


Mon Jan 9 18:22:39 2017

Mon Jan 9 18:22:48 2017

Notice (6)

Login Web GUI successful;CM-MAC=48:5a:b6:ff:b4:e1;CMTS-MAC=00:17:10:8b:65:11;CM-QOS=1.1;CM-VER=3.0;


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This topic covered modem rebooting , internet dropping, and TWC cable internet service.
 
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