Modem resets multiple times a day - Time Warner Internet

#1
This question is about "Modem resets multiple times a day", with Time Warner Cable internet and apps. [TABLE]

RF Parameters

[/TABLE]

Downstream

[TABLE]

DCID

Freq

Power

SNR

Modulation

Octets

Correcteds

Uncorrectables


Downstream 1

17

705.00 MHz

-7.20 dBmV

40.37 dB

256QAM

26359746

9

0


Downstream 2

1

603.00 MHz

-8.20 dBmV

40.37 dB

256QAM

11841077

7

0


Downstream 3

2

609.00 MHz

-9.00 dBmV

38.61 dB

256QAM

13492982

0

0


Downstream 4

3

621.00 MHz

-8.20 dBmV

38.98 dB

256QAM

11638510

0

0


Downstream 5

4

627.00 MHz

-9.30 dBmV

38.61 dB

256QAM

10652159

0

0


Downstream 6

5

633.00 MHz

-8.80 dBmV

38.61 dB

256QAM

11949225

0

0


Downstream 7

6

639.00 MHz

-8.30 dBmV

38.98 dB

256QAM

12275972

0

0


Downstream 8

7

645.00 MHz

-9.10 dBmV

38.98 dB

256QAM

13485789

0

0


Downstream 9

8

651.00 MHz

-8.30 dBmV

38.98 dB

256QAM

12683566

2

0


Downstream 10

9

657.00 MHz

-8.60 dBmV

38.61 dB

256QAM

12264312

0

0


Downstream 11

10

663.00 MHz

-8.90 dBmV

38.61 dB

256QAM

11571595

0

0


Downstream 12

11

669.00 MHz

-7.70 dBmV

38.98 dB

256QAM

11334179

8

0


Downstream 13

12

675.00 MHz

-8.30 dBmV

38.61 dB

256QAM

12291661

0

0


Downstream 14

13

681.00 MHz

-8.70 dBmV

38.61 dB

256QAM

13063811

0

0


Downstream 15

14

687.00 MHz

-7.50 dBmV

38.98 dB

256QAM

11657015

8

0


Downstream 16

15

693.00 MHz

-8.30 dBmV

38.98 dB

256QAM

11373714

0

0


Downstream 17

16

699.00 MHz

-8.10 dBmV

38.98 dB

256QAM

13476689

0

0


Downstream 18

18

711.00 MHz

-8.10 dBmV

38.61 dB

256QAM

11827849

0

0


Downstream 19

19

717.00 MHz

-7.50 dBmV

38.98 dB

256QAM

11665276

0

0


Downstream 20

20

723.00 MHz

-7.30 dBmV

38.98 dB

256QAM

11428782

0

0


Downstream 21

21

729.00 MHz

-8.30 dBmV

38.61 dB

256QAM

11882722

0

0


Downstream 22

22

735.00 MHz

-7.30 dBmV

38.98 dB

256QAM

12600199

0

0


Downstream 23

23

741.00 MHz

-7.20 dBmV

38.98 dB

256QAM

15117616

0

0


Downstream 24

24

747.00 MHz

-8.00 dBmV

38.98 dB

256QAM

15766874

6

0

[/TABLE]
[TABLE]

Reset FEC Counters

[/TABLE]

Upstream

[TABLE]

UCID

Freq

Power

Channel Type

Symbol Rate

Modulation


Upstream 1

32

36.80 MHz

51.00 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM


Upstream 2

31

30.40 MHz

51.00 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM


Upstream 3

30

24.00 MHz

51.00 dBmV

DOCSIS2.0 (ATDMA)

5120 kSym/s

64QAM


Upstream 4

29

19.20 MHz

51.75 dBmV

DOCSIS1.x (TDMA)

2560 kSym/s

16QAM

[/TABLE]



[TABLE]

Status

[/TABLE]
[TABLE]

System Uptime:

16 d: 11 h: 34 m


Computers Detected:

staticCPE(1), dynamicCPE(1)


CM Status:

OPERATIONAL


Time and Date:

Mon 2018-12-31 10:22:23

[/TABLE]





[TABLE]

DOCSIS(CM) Events

[/TABLE]



[TABLE]

Date Time

Event ID

Event Level

Description


12/28/2018 18:40

73040200

3

TLV-11 - Illegal Set operation failed;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/28/2018 19:17

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/29/2018 11:58

82000400

3

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/29/2018 11:59

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/29/2018 12:00

73040200

3

TLV-11 - Illegal Set operation failed;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/30/2018 0:32

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/30/2018 12:07

82000400

3

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/30/2018 12:07

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/30/2018 12:08

73040200

3

TLV-11 - Illegal Set operation failed;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/30/2018 12:10

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/30/2018 12:11

82000400

3

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/30/2018 12:12

73040200

3

TLV-11 - Illegal Set operation failed;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/30/2018 12:13

82000400

3

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/30/2018 12:14

73040200

3

TLV-11 - Illegal Set operation failed;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/30/2018 12:17

82000400

3

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/30/2018 12:18

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/30/2018 12:19

73040200

3

TLV-11 - Illegal Set operation failed;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/30/2018 20:00

82000200

3

No Ranging Response received - T3 time-out;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/31/2018 9:56

82000400

3

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;


12/31/2018 9:57

73040200

3

TLV-11 - Illegal Set operation failed;CM-MAC=3c:04:61:ed:92:87;CMTS-MAC=00:01:5c:77:98:55;CM-QOS=1.1;CM-VER=3.0;

[/TABLE]



It's been constant with some weeks better then others, also have the Business package for 200Mbps down as I'll work from home. When it does go down, it'll often go down three times within an hour, then it'll be fine for a bit. No TV's or nothing. Only splitter inside the house is right where the modem is, as the install tech splitted it. Installed a Telephony and Internet Modem and when they reset, they both reset at the same time.

Modem resets multiple times a day?
 
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