Motorola Surfboard SBG6580 - Time Warner Internet

#1
This question is about "Motorola Surfboard SBG6580", with Time Warner Cable internet and apps. [FONT=tahoma,arial,helvetica,sans-serif]For the past year I've been having an extremely unstable intermittent connection despite having called in technicians on several occasions. After running a few generic speed tests, they always came to the conclusion that nothing was wrong with my line and that if I still required further investigation I would have to pay a fee. I have the Extreme Internet Package 50/5, but often I find myself running at speeds near 2/4. Every 10 minutes or so, I'll experience a complete disconnect for 10-30 seconds. I don't believe it's the router as I bought it brand new when I first signed up for TWC (Motorola Surfboard SBG6580) and this issue began to occur only months after signing up. I've called Motorola on several occasions and they've insisted that it's an issue with my Downstream Bonded Channels and Upstream Bonded Channels. TWC has continued to deny it's an issue on their side, so now I'm stuck. Can someone confirm which side is right? Thank you![/FONT]
[TABLE]

Downstream Bonded Channels


Channel

Lock Status

Modulation

Channel ID

Frequency

Power

SNR

Correctables

Uncorrectables


1

Locked

QAM256

9

567000000 Hz

1.2 dBmV

41.9 dB

0

0


2

Locked

QAM256

10

573000000 Hz

1.0 dBmV

41.9 dB

0

0


3

Locked

QAM256

11

579000000 Hz

0.9 dBmV

41.3 dB

0

0


4

Locked

QAM256

12

585000000 Hz

0.8 dBmV

41.8 dB

0

0


5

Locked

QAM256

13

591000000 Hz

0.8 dBmV

41.4 dB

0

0


6

Locked

QAM256

14

597000000 Hz

1.1 dBmV

41.9 dB

0

0


7

Locked

QAM256

15

603000000 Hz

1.1 dBmV

41.9 dB

0

0


8

Locked

QAM256

17

615000000 Hz

0.9 dBmV

41.4 dB

0

0


[/TABLE]
[FONT=tahoma,arial,helvetica,sans-serif] [/FONT]
[TABLE]

Upstream Bonded Channels


Channel

Lock Status

US Channel Type

Channel ID

Symbol Rate

Frequency

Power


1

Locked

ATDMA

14

5120 Ksym/sec

23300000 Hz

47.2 dBmV


2

Locked

TDMA

13

2560 Ksym/sec

18500000 Hz

47.2 dBmV


3

Locked

ATDMA

15

5120 Ksym/sec

30600000 Hz

47.2 dBmV


4

Locked

ATDMA

16

2560 Ksym/sec

37000000 Hz

47.2 dBmV


[/TABLE]


This topic covered Motorola Surfboard SBG6580, and TWC cable internet service.
 
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