Multiple router/modem reboots per day - Time Warner Internet

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This question is about "Multiple router/modem reboots per day", with Time Warner Cable internet and apps. Your location. city, state, zip. Single or multi family complex.
*. New Braunfels, TX 78123 - Single family home on cul-da-sac road

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Services you get from TWC
*. Internet Only

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Make and model of modem & wifi router from spectrum:
*. Ubee DDW36C

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Firmware level in modem (or, post modem page)
*. 8.22.2121

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Confirm modem is Online or report otherwise. Login to your twc account and click on troubleshoot. Confirm modem with correct serial/mac has a green dot.
*. Mac is correct / matches what is in production

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What are your purchased speeds? What are results from Spectrum speed test. down, up, ping, jitter?

*. Purchased speeds: starting at 400 mb/s down.

*. Spectrum Speed Test Results:
Speedtest #1 Wifi: 309.9 Mb/s down 22.5 Mb/s up
Speedtest #2 Wifi: Latency test error
Speedtest #3 Wifi: 21.5 Mb/s down 22.2 Mb/s up

*. Speed Test Servers Results:
mm/dd/yyyy hh:mm:ss Type Test Size Score Mbps Score MB/s Username Computer ID ISP / Host Extra Identifier Test ID
6/17/18 15:11 DN 135 MB 147.19 18.4 61544871544 time_warner_cable 60----new_braunfels- t5Fryzc2G
6/17/18 15:10 DN 135 MB 105.78 13.22 61544871544 time_warner_cable 60----new_braunfels- R3t1lpNBD
6/17/18 15:09 DN 200 MB 141.74 17.72 61544871544 time_warner_cable 60----new_braunfels- G00zDHUu7

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List symptoms using a wired (not wireless) connection with date and time and any repeating pattern
*. Router seems to reboot (Drops all connections) multiple times per day. Haven't found a pattern as of yet.

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Modem's signal, downstream and upstream, and event log pages. usually accessed at 192.168.100.1 or 192.168.0.1

Startup Procedure
Procedure Status Comment
Acquire Downstream Channel 513000000 Hz Locked
Connectivity State OK Operational
Boot State
Configuration File OK
Security Enabled BPI+


Downstream Bonded Channels
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 QAM256 513000000 Hz 2.0 dBmV 41.6 dB 0 0
2 QAM256 489000000 Hz 2.3 dBmV 41.8 dB 0 0
3 QAM256 495000000 Hz 2.3 dBmV 41.8 dB 0 0
4 QAM256 501000000 Hz 2.3 dBmV 41.7 dB 0 0
5 QAM256 507000000 Hz 2.1 dBmV 37.0 dB 0 0
6 QAM256 483000000 Hz 2.6 dBmV 42.1 dB 0 0
7 QAM256 519000000 Hz 2.0 dBmV 41.6 dB 0 0
8 QAM256 525000000 Hz 2.0 dBmV 41.7 dB 0 0
9 QAM256 531000000 Hz 2.0 dBmV 41.7 dB 0 0
10 QAM256 537000000 Hz 1.7 dBmV 41.3 dB 0 0
11 QAM256 543000000 Hz 1.7 dBmV 41.3 dB 0 0
12 QAM256 549000000 Hz 1.6 dBmV 41.3 dB 0 0
13 QAM256 555000000 Hz 1.6 dBmV 41.1 dB 0 0
14 QAM256 561000000 Hz 1.5 dBmV 41.1 dB 0 0
15 QAM256 567000000 Hz 1.4 dBmV 41.0 dB 0 0
16 QAM256 573000000 Hz 1.0 dBmV 40.5 dB 0 0

Total Correctables Total Uncorrectables
0 0


Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 ATDMA 5120 Ksym/sec 24200000 Hz 37.5 dBmV
2 TDMA 2560 Ksym/sec 19400000 Hz 37.5 dBmV
3 ATDMA 5120 Ksym/sec 30600000 Hz 39.0 dBmV
4 ATDMA 5120 Ksym/sec 37000000 Hz 39.3 dBmV

CM IP Address Duration Expires
D: -- H: -- M: -- S: -- --- --- -- --:--:-- ----


Current System Time: Sun Jun 17 20:35:34 2018

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Description of your cable wiring from street and throughout house, include splitters, devices, cable type (rg6, rg59) and age, etc. and specifically the where the modem attaches.
*. RG-6 - no 59 present. Comes into house in air from pole on street. Unsure how old cable is. At least 5 years old.

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Description of ethernet network from modem’s ethernet port to router(s) and to any additional devices including cable type, e.g., cat5, cat5e, cat6, etc.

*. from router eth to 1G switch over cat 6
*. switch feeds tv, computer, xbox.

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Any recent or coincident changes or upgrades to your system, or any neighborhood changes.
*. None that I'm aware of

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Run pathping (windows command) targeting a site that demonstrates problem, preferably one that is pingable, like rr.com. If pathping is not available as command execute tracert. (Linux command istraceroute)
traceroute to twc.lithium.com (208.74.204.47), 64 hops max, 52 byte packets

1 192.168.0.1 (192.168.0.1) 9.528 ms 1.609 ms 1.539 ms
2 * * *
3 tge0-0-0.nbrntxlu02h.texas.rr.com (24.28.135.181) 27.693 ms 25.176 ms 31.143 ms
4 agg14.lvoktxad02r.texas.rr.com (24.175.33.60) 19.885 ms 15.633 ms 16.434 ms
5 agg21.snantxvy01r.texas.rr.com (24.175.32.152) 13.929 ms 17.759 ms 16.722 ms
6 agg23.dllatxl301r.texas.rr.com (24.175.32.146) 26.946 ms 25.016 ms 27.212 ms
7 bu-ether14.dllstx976iw-bcr00.tbone.rr.com (66.109.6.88) 27.227 ms 23.447 ms 31.291 ms
8 0.ae1.pr1.dfw10.tbone.rr.com (107.14.17.234) 23.690 ms 22.209 ms
0.ae0.pr1.dfw10.tbone.rr.com (107.14.17.232) 59.758 ms
9 be-202-pe03.1950stemmons.tx.ibone.comcast.net (50.248.118.169) 32.193 ms 24.823 ms 23.207 ms
10 be-12495-cr02.dallas.tx.ibone.comcast.net (68.86.85.193) 19.693 ms 25.577 ms 21.022 ms
11 be-12124-cr02.1601milehigh.co.ibone.comcast.net (68.86.84.229) 38.026 ms 36.631 ms 40.855 ms
12 be-12021-cr01.champa.co.ibone.comcast.net (68.86.84.225) 34.901 ms 37.437 ms 40.106 ms
13 be-11020-cr02.sunnyvale.ca.ibone.comcast.net (68.86.84.9) 64.463 ms 63.499 ms 66.390 ms
14 be-11025-cr01.9greatoaks.ca.ibone.comcast.net (68.86.87.158) 64.666 ms 61.917 ms 62.250 ms
15 be-12544-pe01.9greatoaks.ca.ibone.comcast.net (68.86.87.150) 66.565 ms 66.975 ms 64.586 ms
16 96-87-8-66-static.hfc.comcastbusiness.net (96.87.8.66) 62.721 ms 64.043 ms 65.090 ms
17 border5.pc2-bbnet2.sje.pnap.net (66.151.144.82) 63.658 ms
66.151.144.18 (66.151.144.18) 62.148 ms
border5.pc2-bbnet2.sje.pnap.net (66.151.144.82) 61.954 ms
18 66.151.157.98 (66.151.157.98) 61.560 ms 64.737 ms 59.479 ms
19 twc.lithium.com (208.74.204.47) 62.386 ms 63.729 ms 63.494 ms

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Mention if you only have connection problems while streaming movies/other or playing games.
*. Restarts regardless off activity

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Are any background tasks running that upload or download data automatically, e.g., backup programs, torrent client, file/photo/music sync, auto program/app update, etc.?
*. No- other than spyware stuff on Tv, xbox, etc...

Multiple router/modem reboots per day?
 
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