My computer was hacked, my webmail was used and compromised - help! - XFinity

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For My computer was hacked, my webmail was used and compromised - help!, XFinity-Comcast internet. Can Xfinity/Comcast provide records to me of a certain date and time of emails, and details about the senders and so forth? I have to prove to my bank that I was the victim of my computer being hacked and purchases made without my authorization. Please help. Real time chat and phone calls are on hold FOREVER. Thanks in advance!
 
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