My phone is stuck on Waiting to Prepare - DirecTV

I am using a Samsung S6 running Android Version 6.01. I'm using this phone on my home network that is running my Directv service. I have a whole home Genie with internet access. However I cannot download anything. It will not advance beyond "Waiting to Prepare" for several hours with a simple 30 minute show. I've tried resetting my DVR, I've reset my phone and I've unloaded and reinstalled the Directv app. I've checked and there is ample space on my phone. Is there something I'm doing wrong or is this option buggy for everyone? I

This question, "My phone is stuck on Waiting to Prepare," is about DirecTV channels, programming, equipment, and sports.