Need help with expired coupon

WE requested coupons and never got them, it seems our coupons were delivered to a different recipient in our apartment complex, today we received from our manager at the complex, I contact the converter program and was given this address to contact you, can you please assist me in how can I be re-issued the coupons, do not have cable at home and required the converter box, can you help?. In advance thanks for the time and to read my mail, thanks and Happy New year,, hope to hear from you soon. The expiration date was 7/22/08
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