Netgear CM500 Wireless Internet not working... HELP - Time Warner Internet

#1
This question is about "Netgear CM500 Wireless Internet not working... HELP", with Time Warner Cable internet and apps. Hi guys,

Long time listener, first time complainer. Not very technical, but will follow directions. Here's my issue.

This morning our wifi went offline at about 8am. Had a TWC tech come out and he said the problem was with our router. We don't rent from TWC and have a Netgear CM500. Our modem is an Asus RT-AC66U. There is a splitter with on coaxial going to the Cisco basic cable adapter and one to the Netgear router.

Here are the logs from my Netgear:

[TABLE]

1970-1-1, 00:00:21

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=c0:ff:d4:ec:d0:68;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;


2016-12-14, 08:02:50

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=c0:ff:d4:ec:d0:68;CMTS-MAC=00:17:10:86:da:0d;CM-QOS=1.1;CM-VER=3.0;


2016-12-14, 08:02:54

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=c0:ff:d4:ec:d0:68;CMTS-MAC=00:17:10:86:da:0d;CM-QOS=1.1;CM-VER=3.0;


2016-12-14, 08:03:00

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=c0:ff:d4:ec:d0:68;CMTS-MAC=00:17:10:86:da:0d;CM-QOS=1.1;CM-VER=3.0;


2016-12-14, 08:03:04

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire FEC framing;CM-MAC=c0:ff:d4:ec:d0:68;CMTS-MAC=00:17:10:86:da:0d;CM-QOS=1.1;CM-VER=3.0;


1970-1-1, 00:00:21

Critical (3)

SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=c0:ff:d4:ec:d0:68;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.0;CM-VER=3.0;


1970-1-1, 00:00:28

Notice (6)

Honoring MDD; IP provisioning mode = IPv4


1970-1-1, 00:00:31

Warning (5)

DHCP WARNING - Non-critical field invalid in response ;CM-MAC=c0:ff:d4:ec:d0:68;CMTS-MAC=00:17:10:86:da:0d;CM-QOS=1.0;CM-VER=3.0;


[/TABLE]

Any advice or input is appreciated - if more info is need please ask!

Thank you!



This topic covered Netgear CM500 Wireless Internet not working... HELP, and TWC cable internet service.
 
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