Never received my reward - DirecTV

I never received my reward for starting a new service even though I activated it online. They said it was disqualified because I did not order my service online. However, it was my representative who told me about the reward and I feel it was a bait and switch situation and I was used. I have had noting but false information given to me from At&t. I seriously considered transfering my wireless service to them but will ABSOLUTLY NOT be doing that anymore. At this point I am counting down the days to cancel my service and never speak of At&T again.

This question, "Never received my reward," is about DirecTV channels, programming, equipment, and sports.