New Arris Surfboard SB1690 - Time Warner Internet

This question is about "New Arris Surfboard SB1690", with Time Warner Cable internet and apps. Hello,

I purchased a SB1690 (32x8) to replace my default TWC modem (8x4). My question is, when I browse to the modem, why do I only see 8 channels? Shouldn't I see 32, or even 16?

I contacted TWC and they ensured me that I'm getting the best service provided. Can someone explain this to me? Should I be able to get more streams or am I "locked" as to what's available in my area?


This topic covered New Arris Surfboard SB1690, and TWC cable internet service.