No -1 channels - DirecTV

Ever since the move to sub-channels, I've been unable to recieve any of the new content on those sub channels. This *really* sucks, because for example, the NHL HD is all on tue sub channels, so I'm stuck with SD channels. Why is this broken, and what can I do to fix it?

This question, "No -1 channels," is about DirecTV channels, programming, equipment, and sports.