Since then, no DOCSIS 3.1 blue light on the downstream light on front of modem (never had DOCSIS 3.1 on upstream), and loaded latency is 800-900ms which is terrible.
I was on hold for over an hour today and didn't get anywhere with tech support as they said there was an outage in my area (even though I was using my internet while talking to them).
Before 1AM my speed was:

Now I get this from 1AM until now...

Notice the huge increase in loaded latency. My service was the best I've had with them up until around 1AM last night.
Here's my modem's logs:
Time Priority Description
[TABLE]
5-16-2020, 11:39:7
Notice(6)
"CM-STATUS message sent. Event Type Code: 1; Chan ID: 33 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"
5-16-2020, 11:34:35
Warning(5)
"MDD message timeout;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"
5-16-2020, 11:34:19
Notice(6)
"DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 .;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"
5-16-2020, 11:34:19
Critical(3)
"REG RSP not received;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"
5-16-2020, 11:34:7
Notice(6)
"TLV-11 - unrecognized OID;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"
5-16-2020, 11:34:6
Error(4)
"Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"
5-16-2020, 11:34:6
Error(4)
"Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:29
Warning(5)
"DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:27
Notice(6)
"Honoring MDD; IP provisioning mode = IPv4"
1-1-1970, 0:0:20
Critical(3)
"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
5-16-2020, 0:52:19
Critical(3)
"Resetting the cable modem due to docsDevResetNow"
1-1-1970, 0:3:36
Critical(3)
"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:1:45
Critical(3)
"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
5-15-2020, 23:57:33
Critical(3)
"Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"
5-15-2020, 23:57:30
Critical(3)
"SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"
5-15-2020, 21:47:39
Critical(3)
"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:20
Critical(3)
"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
5-15-2020, 20:17:56
Critical(3)
"Resetting the cable modem due to docsDevResetNow"
1-1-1970, 0:1:4
Critical(3)
"No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:0:20
Critical(3)
"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
1-1-1970, 0:1:35
Critical(3)
"Telnet user logged out."
1-1-1970, 0:0:35
Critical(3)
"Telnet user logged in from IP address 192.168.100.101."
1-1-1970, 0:0:21
Critical(3)
"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"
Here's my modem's status:
Startup Procedure
[TABLE]
Procedure
Status
Comment
Acquire Downstream Channel
573000000 Hz
Locked
Connectivity State
OK
Operational
Boot State
OK
Operational
Configuration File
OK
Security
Enabled
BPI+
DOCSIS Network Access Enabled
Allowed
Downstream Bonded Channels
[TABLE]
Channel ID
Lock Status
Modulation
Frequency
Power
SNR/MER
Corrected
Uncorrectables
11
Locked
QAM256
573000000 Hz
-1.2 dBmV
41.7 dB
0
0
1
Not Locked
Unknown
513000000 Hz
-50.8 dBmV
0.0 dB
0
0
2
Not Locked
Unknown
519000000 Hz
-49.9 dBmV
0.0 dB
0
0
3
Not Locked
Unknown
525000000 Hz
-30.0 dBmV
0.0 dB
0
0
4
Locked
QAM256
531000000 Hz
-12.8 dBmV
35.7 dB
11
0
5
Locked
QAM256
537000000 Hz
-3.7 dBmV
41.8 dB
0
0
6
Locked
QAM256
543000000 Hz
-0.9 dBmV
42.5 dB
0
0
7
Locked
QAM256
549000000 Hz
-0.1 dBmV
42.1 dB
0
0
8
Locked
QAM256
555000000 Hz
-0.1 dBmV
42.2 dB
0
0
9
Locked
QAM256
561000000 Hz
-0.1 dBmV
42.1 dB
0
0
10
Locked
QAM256
567000000 Hz
-0.3 dBmV
41.9 dB
0
0
12
Locked
QAM256
579000000 Hz
-1.2 dBmV
41.6 dB
0
0
13
Locked
QAM256
585000000 Hz
-1.5 dBmV
41.4 dB
0
0
14
Locked
QAM256
591000000 Hz
-1.6 dBmV
41.5 dB
0
0
15
Locked
QAM256
597000000 Hz
-0.6 dBmV
41.7 dB
0
0
16
Locked
QAM256
603000000 Hz
0.0 dBmV
41.8 dB
0
0
17
Locked
QAM256
609000000 Hz
0.0 dBmV
41.6 dB
0
0
18
Locked
QAM256
615000000 Hz
0.6 dBmV
41.5 dB
0
0
19
Locked
QAM256
621000000 Hz
1.1 dBmV
41.8 dB
0
0
20
Locked
QAM256
627000000 Hz
1.7 dBmV
41.7 dB
0
0
21
Locked
QAM256
633000000 Hz
1.6 dBmV
41.9 dB
0
0
22
Locked
QAM256
639000000 Hz
1.4 dBmV
41.6 dB
0
0
23
Locked
QAM256
645000000 Hz
1.2 dBmV
41.6 dB
0
0
24
Locked
QAM256
651000000 Hz
1.4 dBmV
41.6 dB
0
0
25
Locked
QAM256
657000000 Hz
1.1 dBmV
41.4 dB
0
0
26
Locked
QAM256
663000000 Hz
1.1 dBmV
41.3 dB
0
0
27
Locked
QAM256
669000000 Hz
0.9 dBmV
41.2 dB
0
0
28
Locked
QAM256
675000000 Hz
1.3 dBmV
40.6 dB
0
0
29
Locked
QAM256
681000000 Hz
1.4 dBmV
41.3 dB
0
0
30
Locked
QAM256
687000000 Hz
1.5 dBmV
41.2 dB
0
0
31
Locked
QAM256
693000000 Hz
1.7 dBmV
41.3 dB
0
0
33
Locked
Other
303000000 Hz
-53.9 dBmV
0.0 dB
0
0
Upstream Bonded Channels
[TABLE]
Channel
Channel ID
Lock Status
US Channel Type
Frequency
Width
Power
1
5
Locked
SC-QAM
17600000 Hz
6400000 Hz
41.0 dBmV
2
6
Locked
SC-QAM
24000000 Hz
6400000 Hz
43.0 dBmV
3
7
Locked
SC-QAM
30400000 Hz
6400000 Hz
43.0 dBmV
4
8
Locked
SC-QAM
36800000 Hz
6400000 Hz
45.0 dBmV
No DOCSIS 3.1 blue light, terrible latency after "Resetting the cable modem due to docsDevResetNow"?