No DOCSIS 3.1 blue light, terrible latency after "Resetting the cable modem due to docsDevResetNow" - Time Warner Internet

Guest2 · May 16, 2020

This question is about "No DOCSIS 3.1 blue light, terrible latency after "Resetting the cable modem due to docsDevResetNow"", with Time Warner Cable internet and apps. I replaced my modem that quit working with an Arris SB8200 I bought at Walmart and installed it last night for the first time. Things were awesome (best experience I've had) until around 1AM last night.

Since then, no DOCSIS 3.1 blue light on the downstream light on front of modem (never had DOCSIS 3.1 on upstream), and loaded latency is 800-900ms which is terrible.

I was on hold for over an hour today and didn't get anywhere with tech support as they said there was an outage in my area (even though I was using my internet while talking to them).

Before 1AM my speed was:

Now I get this from 1AM until now...

Notice the huge increase in loaded latency. My service was the best I've had with them up until around 1AM last night.

Here's my modem's logs:

Time Priority Description

[TABLE]

5-16-2020, 11:39:7

Notice(6)

"CM-STATUS message sent. Event Type Code: 1; Chan ID: 33 ; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"

5-16-2020, 11:34:35

Warning(5)

"MDD message timeout;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"

5-16-2020, 11:34:19

Notice(6)

"DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 .;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"

5-16-2020, 11:34:19

Critical(3)

"REG RSP not received;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"

5-16-2020, 11:34:7

Notice(6)

"TLV-11 - unrecognized OID;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"

5-16-2020, 11:34:6

Error(4)

"Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"

5-16-2020, 11:34:6

Error(4)

"Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"

1-1-1970, 0:0:29

Warning(5)

"DHCP WARNING - Non-critical field invalid in response ;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"

1-1-1970, 0:0:27

Notice(6)

"Honoring MDD; IP provisioning mode = IPv4"

1-1-1970, 0:0:20

Critical(3)

"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"

5-16-2020, 0:52:19

Critical(3)

"Resetting the cable modem due to docsDevResetNow"

1-1-1970, 0:3:36

Critical(3)

"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"

1-1-1970, 0:1:45

Critical(3)

"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"

5-15-2020, 23:57:33

Critical(3)

"Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"

5-15-2020, 23:57:30

Critical(3)

"SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"

5-15-2020, 21:47:39

Critical(3)

"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"

1-1-1970, 0:0:20

Critical(3)

"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"

5-15-2020, 20:17:56

Critical(3)

"Resetting the cable modem due to docsDevResetNow"

1-1-1970, 0:1:4

Critical(3)

"No Ranging Response received - T3 time-out;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:17:10:86:59:de;CM-QOS=1.1;CM-VER=3.1;"

1-1-1970, 0:0:20

Critical(3)

"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"

1-1-1970, 0:1:35

Critical(3)

"Telnet user logged out."

1-1-1970, 0:0:35

Critical(3)

"Telnet user logged in from IP address 192.168.100.101."

1-1-1970, 0:0:21

Critical(3)

"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=14:c0:3e:0b:da:a5;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"

[/TABLE]

Here's my modem's status:

Startup Procedure
[TABLE]

Procedure

Status

Comment

Acquire Downstream Channel

573000000 Hz

Locked

Connectivity State

OK

Operational

Boot State

OK

Operational

Configuration File

OK

Security

Enabled

BPI+

DOCSIS Network Access Enabled

Allowed

[/TABLE]

Downstream Bonded Channels
[TABLE]

Channel ID

Lock Status

Modulation

Frequency

Power

SNR/MER

Corrected

Uncorrectables

11

Locked

QAM256

573000000 Hz

-1.2 dBmV

41.7 dB

0

1

Not Locked

Unknown

513000000 Hz

-50.8 dBmV

0.0 dB

0

2

Not Locked

Unknown

519000000 Hz

-49.9 dBmV

0.0 dB

0

3

Not Locked

Unknown

525000000 Hz

-30.0 dBmV

0.0 dB

0

4

Locked

QAM256

531000000 Hz

-12.8 dBmV

35.7 dB

11

0

5

Locked

QAM256

537000000 Hz

-3.7 dBmV

41.8 dB

0

6

Locked

QAM256

543000000 Hz

-0.9 dBmV

42.5 dB

0

7

Locked

QAM256

549000000 Hz

-0.1 dBmV

42.1 dB

0

8

Locked

QAM256

555000000 Hz

-0.1 dBmV

42.2 dB

0

9

Locked

QAM256

561000000 Hz

-0.1 dBmV

42.1 dB

0

10

Locked

QAM256

567000000 Hz

-0.3 dBmV

41.9 dB

0

12

Locked

QAM256

579000000 Hz

-1.2 dBmV

41.6 dB

0

13

Locked

QAM256

585000000 Hz

-1.5 dBmV

41.4 dB

0

14

Locked

QAM256

591000000 Hz

-1.6 dBmV

41.5 dB

0

15

Locked

QAM256

597000000 Hz

-0.6 dBmV

41.7 dB

0

16

Locked

QAM256

603000000 Hz

0.0 dBmV

41.8 dB

0

17

Locked

QAM256

609000000 Hz

0.0 dBmV

41.6 dB

0

18

Locked

QAM256

615000000 Hz

0.6 dBmV

41.5 dB

0

19

Locked

QAM256

621000000 Hz

1.1 dBmV

41.8 dB

0

20

Locked

QAM256

627000000 Hz

1.7 dBmV

41.7 dB

0

21

Locked

QAM256

633000000 Hz

1.6 dBmV

41.9 dB

0

22

Locked

QAM256

639000000 Hz

1.4 dBmV

41.6 dB

0

23

Locked

QAM256

645000000 Hz

1.2 dBmV

41.6 dB

0

24

Locked

QAM256

651000000 Hz

1.4 dBmV

41.6 dB

0

25

Locked

QAM256

657000000 Hz

1.1 dBmV

41.4 dB

0

26

Locked

QAM256

663000000 Hz

1.1 dBmV

41.3 dB

0

27

Locked

QAM256

669000000 Hz

0.9 dBmV

41.2 dB

0

28

Locked

QAM256

675000000 Hz

1.3 dBmV

40.6 dB

0

29

Locked

QAM256

681000000 Hz

1.4 dBmV

41.3 dB

0

30

Locked

QAM256

687000000 Hz

1.5 dBmV

41.2 dB

0

31

Locked

QAM256

693000000 Hz

1.7 dBmV

41.3 dB

0

33

Locked

Other

303000000 Hz

-53.9 dBmV

0.0 dB

0

[/TABLE]

Upstream Bonded Channels
[TABLE]

Channel

Channel ID

Lock Status

US Channel Type

Frequency

Width

Power

1

5

Locked

SC-QAM

17600000 Hz

6400000 Hz

41.0 dBmV

2

6

Locked

SC-QAM

24000000 Hz

6400000 Hz

43.0 dBmV

3

7

Locked

SC-QAM

30400000 Hz

6400000 Hz

43.0 dBmV

4

8

Locked

SC-QAM

36800000 Hz

6400000 Hz

45.0 dBmV

[/TABLE]

No DOCSIS 3.1 blue light, terrible latency after "Resetting the cable modem due to docsDevResetNow"?

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No DOCSIS 3.1 blue light, terrible latency after "Resetting the cable modem due to docsDevResetNow" - Time Warner Internet

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