NO HD CHANNELS ON X1 BOX OR ANY TV ON 2nd BOX AFTER I MOVED - XFinity

#1
I have X1 and am having problem above. I spent three hours on the phone yesterday with Comcast, and no solution. I only moved a building over from my old apartment. Everything is hooked up properly and working on Comcast end, but I am getting no HD channels, in the box in the bedroom doesn't work at all. They've now told me somebody will call me within 48 hours. I have tried everything that I can think of, when I try to go to HD it says that I need to upgrade. But Comcast has confirmed that I have HD package, as well as all the channels I'm trying to view. Can anyone help?

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