No live channels. XRE03114 "We're having a problem on our end.........."

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fidlerjim

Guest
#1
Since Monday June 29 we have not been able to get any live TV channels. Internet is fine. Getting message XRE03114, "We're having a problem on our end. This channel isn't currently available. Please try tuning away fromo this channel for a few seconds and then tune back to it. If that doesn't work, please try again." Problem applies to ALL channels and Music Choice. There are NO live TV channels available. TV boxes and Comcast gateway have been restarted several times with no improvement.

Apps such as Youtube and Amazon Prime are ok. Able to watch TV programs that were recorded prior to Monday June 29. Able to receive On Demand programming. Seems like the only problem is with all live TV channels.

Went to local Service Center and swapped out X1 box and splitter. Same results.

Xfinity Support doesn't seem to have a clue or be able to escalate to a solution.

Any ideas? How many days should it take to restore TV service?

Thanks!

"No live channels. XRE03114 "We're having a problem on our end.........."," is about XFinity-Comcast Television.

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