No service for days now - Time Warner Internet

This question is about "No service for days now", with Time Warner Cable internet and apps. Merry Christmas. As noted in my account I have been experiencing problems with my internet for some days now. i have worked with virtual assistants, chatted with tech support (as I have been Sick with no voice, calling is of no use). Only to wake up Christmas morning and watch my son's opens presents they can't use because, once again, our Internet is out! Now the modem is barely powering on, with no other lights even blinking erratically as they have been. When I get help, everything works for about an hour and then shuts back down. And I don't have hours and hours to spend on the phone getting help! Not to mention that I'm being billed no matter if it's working or not!

This topic covered No service for days now, and TWC cable internet service.