No volume control using X1 Remote w/ Non-X1 cable box - XFinity

#1
My X1 remote stopped working to control volume on my Samsung smart TV. I do not have an X1 cable box, but up until last night, the remote worked & the cable service was fine.

The Samsung remote won't work either & I can't access Netflix or other streaming apps. I spent over an hour trying the various codes w/ the setup button on the remote, and disconnected/reconnected the cable box, the TV. But these steps all failed, as did Xfinity telephone support.

Any advice?


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