not connected - Time Warner Internet

This question is about "not connected", with Time Warner Cable internet and apps. i go to time warner website it says modem not connected but it is connected they are messed up plus it has wrong serial number on there for modem correct mac address though . I aint gonna call or reset modem done that then it wouldnt connect i had to call in dont want to do that again they keep looking through that book again lol.

This topic covered not connected, and TWC cable internet service.