Not sure what is going on. DVR X1 problems. - XFinity

my 2 year contract ends in December. I Called to get a new package deal only to find out they have non. I was told I have to pick which tier of channels I wish to have without knowing the price for anything. Within seconds of hanging up with service rep. My modem was reset and now my DVR X1 box is acting up. Channels not showing up, try to watch a recorded program and when the show ends the box freezes and I have to unplug it, next show same thing. Had to reset 4 times so far. Can someone tell me what is going on. I have had the box for two years now and this is the first time this type of problem has shown up, seems odd that it started after talking with a rep.

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