On Demand time remaining inaccurate (doesn't include ad time)

L

LDNJ

Guest
#1
When I watch a program "on demand" that has commercials, the "total time" and "time remaining" shown are inaccurate. For example, an hour long show (including commercials) says it is only 42 minutes. But the time counter is still operating during the commercials, so after 42 minutes there are still 18 minutes left of the show . . . but the time shows "0:00 remaining". This is annoying because I can't anticipate when a show will end (especially if I pause and restart the show). Not sure when this error started . . . I don't think it always did this. Just wondering if anyone else has noticed this problem and/or if there's a setting to fix it . . . or if it is something xfinity is aware of but chooses not to fix.

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