Our main TVbox has locked up or froze on a Blue software update screen

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datrock

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#1
Our X1 sytem consists of one main and one remote box, the main boxes TV has a blue screen that shows a list of functions to do a software download and is locked up on that screen, plus the clock doesnt show time anymore, So while troubleshooting on the comcast site, it says the box is not accessable but the small box is. I unplug the small box and it changes its status at the website page so things are being acknowledged on their end. I called support and they said there is an outage causing it, so doest their web page, I doubt that there is since my neighbors have no issues. Should I just return the box for a good one or can it be fixed over the internet.

"Our main TVbox has locked up or froze on a Blue software update screen," is about XFinity-Comcast Television.

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