Outage on 10/12/2016 - XFinity

XFinity-Comcast channel programming, Outage on 10/12/2016?, OK, so I had Xfinity TV installed on 10/111/2016 at 3:00 p.m. On 10/12/2016 at around 5:30 p.m. There was an outage that wiped out all my recordings and future program recordings, How do I get them back?

Great service from Comcast so far......NOT!!

this morning, 10/13/2016 I tried to get some of my recordings reset, and had trouble with many of them...What is going on??