Paid Bill sent to Collections - DirecTV

Hello there,

I had a U-Verse pending balance of $139.69 that I paid in full on 10/27/2016, today I have received a collections letter from Sunrise Credit Services saying that this balance due has never been paid off. Could you please explain why is this happening ??????


This question, "Paid Bill sent to Collections," is about DirecTV channels, programming, equipment, and sports.