Parental Control Issue - Ability To Access YouTube Even When App Locked

M

MarbleIsland

Guest
#1
My young sons have again figured out how to access YouTube on both our X1 and UHD 4K boxes despite us setting up parental controls and full app locks. They are doing so through the Sports App which we are unable to lock. Here are the steps that they take to gain access to YouTube:



1) Navigate to the X1 Sports App

2) Click on a favorite team

3) Navigate to the "Highlights" tab

4) Arrow down to select a sports highlight to replay and press "OK" on remote.



This will then take you directly to YouTube to view the highlights for the selected game. Once in YouTube, the kids can navigate to the home screen and watch any YouTube video. This is so upsetting as we do not allow our children to watch YouTube.



Prior to being directed to YouTube to view the sports recaps, the system SHOULD be asking for the Parental PIN first!



Please advise.

"Parental Control Issue - Ability To Access YouTube Even When App Locked," is about XFinity-Comcast Television.

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