Having experienced a myriad of customer service inefficiencies, I can only arrive at one conclusion - passive aggressive billing. This practice is predatory and borders on extortion. Conversations with associates can seem satisfactory, (may be recorded for training purposes) but evidentally have no bearing on the entity's accountability. Better work out the upper body when attempting to swing through the jungle of departmental follie. I firmly believe that it is known by DTV's executive wash-room gang that one would rather throw money at the "Beast" (the aggressive) than be shuffled about its teeming minions (the passive). I have shamefully made the emotional investment of hours of telephone conversation with kind and respectful operators (the right hand) who pay no attention to the man behind the curtain (the left).