Picture frozen but tv works HELP - XFinity

#1
I have a hisense smart tv and i was watching tv shows on the internet on the tv. All of a sudden the picture froze and automatically went back to normal cable but the picture stayed froze on what i was watching..i unplugged everything and the picture stayed the same, (even though the tv went of and came back on) i can change the channel and everything is just that it's stuck on what i was watching on the internet..any suggestion

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#2
TV picture frozen. Sound works

The same thing has happened to me with a Hisense tv as well actually. Did you ever find a solution? Thank you.
 

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