Ping spikes and internet outages - Time Warner Internet

This question is about "Ping spikes and internet outages", with Time Warner Cable internet and apps. I've been trying to get support to forward the info to the NOC but they don't seem to care.

I have the same problem you are describing and I believe it's being caused by a hop on my route.. this router keeps spiking and no one seems to care.

Seems like the only thing they'll investigate are total outages.

Levels are ok, even speedtest are acceptable.. the problem is taht long will spike constantly and that kills internet gaming.

Ping spikes and internet outages?