Pixelation / Puzzling effect on certain channels



Been having issues with certain channels doing the puzzling effect thing. Tried the system refresh thing to no avail. Spoke to CSR who tried to send a signal and he could not talk to the box. Waiting for a tech to call me back. This issue seems to have started 3 weeks ago when we had a major storm. I believe the Distribution Amp at the street might be the culprit. Internet is not affected at all. Just want to know what is an acceptable Downstream Power and SNR reading ? I am getting Qam256 with an SNR of -41.1 on tuner 1.

"Pixelation / Puzzling effect on certain channels," is about XFinity-Comcast Television.

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