Play list - DirecTV

Every time I try to pull up my playlist I get a please wait message that will not go away until I turn the box off and then back on. If I do not turn it off it will make the direct tv logo bounce around The tv screen while I am still able to hear the program. I have tried pushing the reset button and allowing it the box to reboot and unplugging to box and allowing it to reboot neither corrected this issue. Any other advise would be great. Thanks Kelly