Power outage and now can't record, pause, fast forward, etc - DirecTV

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Our power went out and I can't do anything with eve. I held down power button for ten seconds and unplugged the gateway. The hd and record buttons are not lit. I went to help, troubleshoot and resolve; they put it through steps and said I need a service call. The same thing happened a month ago and it started working all of a sudden


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