Prime & CBSAllAccess won't play videos - get errors



I have Prime and All Access on my Roku and they work fine, but on X1 (preferred method of using those apps), I can navigate to a video, etc but when clicking to watch the video, I get an error. HBO and Peacock work just fine.

I tried "refreshing", I tried unplugging both router and x1 box and waiting a couple minutes and plugging back in to "reset".

I can't find how to update an app on x1 like say i would on roku. I can find the last update to my X1 system ,but no info on the apps themselves - it's like I have to just wait and hope it cures itself

"Prime & CBSAllAccess won't play videos - get errors," is about XFinity-Comcast Television.

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