Programming DVR - XFinity

I used to be able to program my DVR from my Xfinity homepage on my computer. Now when I click on manage your DVR, it connects me to a page that says
"Unable to Retrieve Recordings" and saying there was a problem retrieving your recordings. Please try again. Apologies for any inconvenience. (Error getRecordings.403)

This has gone on for weeks, and I am getting very frustrated. I should not have to spend this much time trying to program my DVR!! Any help would be appreciated.

This question, "Programming DVR," is about XFinity-Comcast TV channels, programming, and sports.

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