Protection Plan upgrade - DirecTV

I have been paying $7.99 a month for years for the Directv Protection Plan and have been receiving messages for months that I am due for an upgrade on my equipment that comes with the plan. I called Directv and the rep said I would be charged for the new Genie they would upgrade to. I then started a chat with a rep that said the same thing. All the info on the protection plan I have clearly says an upgrade every two years is included.....I am very frustrated and am seriously thinking about canceling Directv altogether. Why are they going to charge me when the protection plan says there will not be a charge to upgrade?

This question, "Protection Plan upgrade," is about DirecTV channels, programming, equipment, and sports.

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