Really bad routing, virus malware attacks..... - Time Warner Internet

This question is about "Really bad routing, virus malware attacks.....", with Time Warner Cable internet and apps. Sorry but I've had some family issues here as well as lost two computers due to some sort of malware/ virus attacks
Seems to be the malware bytes problems on one, the other had a corrupted and unresoreable mediacenter config file, however it also created a motherboard error and only solution was to replace both the motherboard and reload the O/S
However, running tracert, it's taking 15 seconds to get routing info from TWC's DNS a bad RR hop #4 and now up to 20 hops to get to

Tracing route to []
over a maximum of 30 hops:
1 3 ms