Recovery Options - XFinity

When online in comcast, I cannot access "My Account". Every effort is blocked by some routine called "Recovery Options", which apparently supposed to help me access my email if I happen to forget my password. This wasn't my idea nor have I had any trouble remembering my password, but this persistent, highly aggravating routine wants me to enter a personal email address OTHER THAN MY COMCAST.NET email address. The routine blocks me when I enter my email address, saying it wants an email that is not nor xfinity. There I'm stuck, since I have NO PERESONAL EMAIL OTHER THAN MY COMCAST.NET email address. Please shut off that Recovery Options routine.

This question, "Recovery Options," is about XFinity-Comcast TV Television Apps.

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