redeem directv giftcard - DirecTV

So I have been trying to recieve my visa gift card for $200 for re-signing with directv. I renewed back in september because of the giftcard promo I recieved. I didnt recieve any directions about redeeming. It soon expired somehow and was still not notified of this. I escalated it 2-3 times by calling directv at 8005315000 to get them to reopen it and get me the reward. I got a call this weekend from 800-531-5000 to call 800-288-9983 to validate the giftcard. I called the number today and was on hold for about an hour before I had to go back to work. Does anyone have any suggestions? I feel like directv is a running scam with this and not worth the trouble of renewing again in the future. I dont think I have ever not waited under 15 minutes to speak with someone there.

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