Remote control Volume control - DirecTV

#1
Why can't i get my Direct TV Genie remote to handle volume control of my sony xbr-65X850D TV.
Tried various times and it says there was an error handling the code. It will turn on the TV and STB, but will not turn both off using power button


This question, "Remote control Volume control," is about DirecTV channels, programming, equipment, and sports.
 
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