Remote not operating my HD-DVR. - DirecTV

Sorry if this is a repeat but anyway. Just got a new DirecTV remote directly from the DirecTV site and it will not operate my HD-DVR. The light comes on like it is working but I get no response from my reciever. I press Menu and nothing happens. Same for all other buttons. It should be the correct remote since I got it from DirecTV site and I do Not have a Genie DVR so that isn't the problem. Please Help.

This question, "Remote not operating my HD-DVR.," is about DirecTV channels, programming, equipment, and sports.