Rent a movie - DirecTV

I rented the movie Frozen for a 72 hour period. The period is up but i want to re-rent. When I pull it up, my only option is to "play" and then the first 4 minutes play and the screen goes black. I've deleted the movie from my tv and then researched and my only option is still to play, not rent or buy.

This question, "Rent a movie," is about DirecTV channels, programming, equipment, and sports.

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