Roku and DVR playback using xfinity app - XFinity

I use xfinity app with a Roku remote (streaming stick+) on my Samsung Smart TV. Works fine with everything except:

When I playback a recorded TV show and try to fast forward or reverse, I cannot view the picture frames. The fast forward works, but I can't see the frames, so I have to look at the playback timer and try to guess where to stop and start. I've contacted Comcast--says it's the Roku. I've contacted Roku--they say it's an Xfinity issue!

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