Segregating TV traffic over wifi



Can anyone tell me how this is done? I have a wifi set top box for 4K (Arris xi6 I believe). It connects back to my router and then the cable modem. I have been having issues with my tv picture and customer service has told me that this is becuase the tv is going over the internet streaming instead of being connected to coax like a normal box. But you would think that the router would prioritize this traffic back to the CMTS right? I have been told that there isn't any QOS for this traffic. So if that is the case how do they know what traffic is coming from the set top box and what is coming from some other device that is connected to wifi since it's all IP?

"Segregating TV traffic over wifi," is about XFinity-Comcast Television.

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