slow internet speed - Time Warner Internet

This question is about "slow internet speed", with Time Warner Cable internet and apps. I have been trying to get a hold of someone so you can fix why I have anywhere from 5 to 35 MbPS. I did have any for a few minutes and reboot the modem three times, until it came back on. I am right now on hold with you and its been over 25 minutes now and even try to talk to someone on chat but no one was there. So tell me why I should keep you if I get service like this?

Oh wanted to add when trying to call you I got disconnected 3 times too

slow internet speed?