Slow performance & intermittent outages with SB6141 - Time Warner Internet

#1
This question is about "Slow performance & intermittent outages with SB6141", with Time Warner Cable internet and apps. Hi everyone,

I am having slow speeds and intermittent outages with my SB6141 modem. The outages happen every couple days and occastionally require manual power cycling. No apparent correlation with time of day or heavy use periods. Build time is Jul 22 2016 08:13:57. I live in zip code 27527. My logs are below. Based on some other similar threads I've seen on here, I'm thinking this is possibly ingress on channels 30 and 31? I'm pretty out of my depth on this topic, so any troubleshooting suggestions or topics to discuss with tech support would be much appreciated. Thanks in advance!

[TABLE]

Downstream

Bonding Channel Value


Channel ID

15

17

19

20

21

25

30

31


Frequency

543000000 Hz

555000000 Hz

567000000 Hz

573000000 Hz

579000000 Hz

603000000 Hz

633000000 Hz

639000000 Hz


Signal to Noise Ratio

37 dB

38 dB

38 dB

39 dB

38 dB

38 dB

39 dB

39 dB


Downstream Modulation

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256

QAM256


Power Level

[TABLE]

The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading

[/TABLE]

10 dBmV

9 dBmV

9 dBmV

9 dBmV

9 dBmV

10 dBmV

12 dBmV

11 dBmV

[/TABLE]



[TABLE]

Upstream

Bonding Channel Value


Channel ID

1

4

3

2


Frequency

17600000 Hz

36800000 Hz

30400000 Hz

24000000 Hz


Ranging Service ID

1293

1293

1293

1293


Symbol Rate

5.120 Msym/sec

5.120 Msym/sec

5.120 Msym/sec

5.120 Msym/sec


Power Level

50 dBmV

49 dBmV

50 dBmV

49 dBmV


Upstream Modulation

[3] QPSK
[1] 16QAM
[2] 64QAM

[3] QPSK
[1] 16QAM
[2] 64QAM

[3] QPSK
[1] 16QAM
[2] 64QAM

[3] QPSK
[1] 16QAM
[2] 64QAM


Ranging Status

Success

Success

Success

Success

[/TABLE]



[TABLE]

Signal Stats (Codewords)

Bonding Channel Value


Channel ID

15

17

19

20

21

25

30

31


Total Unerrored Codewords

14963567057

14906710849

14820307892

14820316348

14820123359

14820118928

12048228381

12048284241


Total Correctable Codewords

132

80

122

937

137

92

1094

2005


Total Uncorrectable Codewords

8709

9524

10742

9974

10870

10431

125244

109388

[/TABLE]

Slow performance & intermittent outages with SB6141?
 
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