Slower speeds - Time Warner Internet

#1
This question is about "Slower speeds", with Time Warner Cable internet and apps. Within the last week randomly my modem lost signal and it was out for about 5 min and it came back. I don't know if something in the area might have happened but I am only getting 97Mbps down and 27Mbps up on a test to Spectrum using the speedtest app in windows 10. I tried downloading a small 300 meg file and it seemed to chug on by. Same goes when I download a game on steam the download didn't go past 10MB/s. Only once it did go up to 55MB/s. I'll post the status screen and the event log. I just reset the modem and i got a t-3 from the start. I did the speed test connected directly to the modem itself with no router. Modem is Motorola Arris SB8200. I haven't had any issues until now. Any help would be greatly appreciated.





Startup Procedure
[TABLE]

Procedure

Status

Comment


Acquire Downstream Channel

327000000 Hz

Locked


Connectivity State

OK

Operational


Boot State

OK

Operational


Configuration File

OK


Security

Enabled

BPI+


DOCSIS Network Access Enabled

Allowed

[/TABLE]




Downstream Bonded Channels
[TABLE]

Channel ID

Lock Status

Modulation

Frequency

Power

SNR/MER

Corrected

Uncorrectables


33

Locked

Other

327000000 Hz

7.8 dBmV

39.0 dB

2592649

0


2

Locked

QAM256

459000000 Hz

5.7 dBmV

40.9 dB

0

0


3

Locked

QAM256

465000000 Hz

5.3 dBmV

40.9 dB

0

0


4

Locked

QAM256

471000000 Hz

4.9 dBmV

41.0 dB

0

0


5

Locked

QAM256

477000000 Hz

4.2 dBmV

41.0 dB

0

0


6

Locked

QAM256

483000000 Hz

3.7 dBmV

41.0 dB

0

0


7

Locked

QAM256

489000000 Hz

3.8 dBmV

41.2 dB

0

0


8

Locked

QAM256

495000000 Hz

4.1 dBmV

41.5 dB

0

0


9

Locked

QAM256

507000000 Hz

3.9 dBmV

41.0 dB

0

0


10

Locked

QAM256

513000000 Hz

4.0 dBmV

40.8 dB

0

0


11

Locked

QAM256

519000000 Hz

4.0 dBmV

40.6 dB

0

0


12

Locked

QAM256

525000000 Hz

4.2 dBmV

40.5 dB

0

0


13

Locked

QAM256

531000000 Hz

4.4 dBmV

40.6 dB

0

0


14

Locked

QAM256

537000000 Hz

4.6 dBmV

40.5 dB

0

0


15

Locked

QAM256

543000000 Hz

4.4 dBmV

40.5 dB

0

0


16

Locked

QAM256

549000000 Hz

4.5 dBmV

40.3 dB

0

0


17

Locked

QAM256

555000000 Hz

4.6 dBmV

40.5 dB

0

0


18

Locked

QAM256

561000000 Hz

4.6 dBmV

40.5 dB

0

0


19

Locked

QAM256

567000000 Hz

4.7 dBmV

40.6 dB

0

0


20

Locked

QAM256

573000000 Hz

4.8 dBmV

40.8 dB

0

0


21

Locked

QAM256

579000000 Hz

4.9 dBmV

40.8 dB

0

0


22

Locked

QAM256

585000000 Hz

5.0 dBmV

40.9 dB

0

0


23

Locked

QAM256

591000000 Hz

5.0 dBmV

40.9 dB

0

0


24

Locked

QAM256

597000000 Hz

5.2 dBmV

41.1 dB

0

0


25

Locked

QAM256

603000000 Hz

5.2 dBmV

41.1 dB

0

0


26

Locked

QAM256

609000000 Hz

5.2 dBmV

41.5 dB

0

0


27

Locked

QAM256

615000000 Hz

4.9 dBmV

41.2 dB

0

0


28

Locked

QAM256

621000000 Hz

4.9 dBmV

41.6 dB

0

0


29

Locked

QAM256

627000000 Hz

4.9 dBmV

41.3 dB

0

0


30

Locked

QAM256

633000000 Hz

4.9 dBmV

40.8 dB

0

0


31

Locked

QAM256

639000000 Hz

4.5 dBmV

39.8 dB

0

0


32

Locked

QAM256

645000000 Hz

4.5 dBmV

40.2 dB

0

0

[/TABLE]




Upstream Bonded Channels
[TABLE]

Channel

Channel ID

Lock Status

US Channel Type

Frequency

Width

Power


1

1

Locked

SC-QAM

17600000 Hz

6400000 Hz

36.0 dBmV


2

2

Locked

SC-QAM

24000000 Hz

6400000 Hz

37.0 dBmV


3

3

Locked

SC-QAM

30400000 Hz

6400000 Hz

37.0 dBmV


4

4

Locked

SC-QAM

36800000 Hz

6400000 Hz

37.0 dBmV

[/TABLE]





Current System Time: Sat Jun 15 14:21:33 2019​


Time Priority Description

[TABLE]

6-15-2019, 14:13:24

Critical(3)

"Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=18:9c:27:f9:bd:8d;CMTS-MAC=00:17:10:8e:04:9c;CM-QOS=1.1;CM-VER=3.1;"


6-15-2019, 14:13:10

Notice(6)

"DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 .;CM-MAC=18:9c:27:f9:bd:8d;CMTS-MAC=00:17:10:8e:04:9c;CM-QOS=1.1;CM-VER=3.1;"


6-15-2019, 14:13:4

Notice(6)

"TLV-11 - unrecognized OID;CM-MAC=18:9c:27:f9:bd:8d;CMTS-MAC=00:17:10:8e:04:9c;CM-QOS=1.1;CM-VER=3.1;"


6-15-2019, 14:13:3

Error(4)

"Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=18:9c:27:f9:bd:8d;CMTS-MAC=00:17:10:8e:04:9c;CM-QOS=1.1;CM-VER=3.1;"


6-15-2019, 14:13:3

Error(4)

"Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=18:9c:27:f9:bd:8d;CMTS-MAC=00:17:10:8e:04:9c;CM-QOS=1.1;CM-VER=3.1;"


1-1-1970, 0:0:49

Warning(5)

"DHCP WARNING - Non-critical field invalid in response ;CM-MAC=18:9c:27:f9:bd:8d;CMTS-MAC=00:17:10:8e:04:9c;CM-QOS=1.1;CM-VER=3.1;"


1-1-1970, 0:0:47

Notice(6)

"Honoring MDD; IP provisioning mode = IPv4"


1-1-1970, 0:0:43

Critical(3)

"No Ranging Response received - T3 time-out;CM-MAC=18:9c:27:f9:bd:8d;CMTS-MAC=00:17:10:8e:04:9c;CM-QOS=1.1;CM-VER=3.1;"


1-1-1970, 0:0:21

Critical(3)

"SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=18:9c:27:f9:bd:8d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;"

[/TABLE]

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