Small x1 hardwired box will not work on-demand

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Kww2

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I have one main box and one small x1 box , both hardwired , everything is fine with main large box but small box only works live , on-demand will not work at all , give an error code even if I try to watch a trailer .

"Small x1 hardwired box will not work on-demand," is about XFinity-Comcast Television.

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