So Very Disappointed - DirecTV

I've been a DirecTV customer for over 15 years and was always very happy with their customer service, but oh how that has changed. I was looking to reduce my $155 bill but also looking at the Genie system because my current DVR is failing. Last week I spoke to someone and was quoted about $5 more per month with a $49 installation fee and no other charges, but her english was poor and I had other questions but just gave up. Today I was speaking with someone for over 40 minutes only because every question I asked he had to put me on hold for over 5 minutes. I initially wanted to change my plan from Choice Extra Classic to just Choice Extra because it was about $3 cheaper a month with about 20 extra channels. Took him about 20 minutes to figure that out. When I asked about the Genie he came up with about a $300 in initial equipment charges. I swear they are just making up figures. I never had this kind of runaround before ATT. Now I need to look at Dish even though I really don't want to. I don't know if I want to go through that struggle again with Directv. I wish I could talk to someone I know is knowledgable that doesn't take 40 minutes to get some simple best pricing.

This question, "So Very Disappointed," is about DirecTV channels, programming, equipment, and sports.


ms johnson

Not asking a question, I can't wait until my contract is up. a comment. I am so disappointed with our Service from Direct. And now we have lost access to KMBC, You will be loosing our business forever.