Solid red light on genie RC73 - DirecTV

I have a solid red light on my RC73 genie remote and when i try the mute and select button option nothing happen. Is there another option I can try to solve my problem so my remote will work?

This question, "Solid red light on genie RC73," is about DirecTV channels, programming, equipment, and sports.


You will need to have an entirely new remote sent to you. If it is covered under your protection plan then you can contact the provider and they will send you a new one. If not, you can purchase a new remote on amazon or ebay. You could try replacing the batteries but others have said this did not help.