Something doesn’t seem right - Time Warner Internet

This question is about "Something doesn’t seem right", with Time Warner Cable internet and apps. Single family home

Green Bay, WI

400 Mbs / TV / Voice

Arris 1602a

Sagemcom fast 5260

Hi All,

We recently switched from AT&T to spectrum to take advantage of the higher speed internet. However, I’m experiencing a lot of lag playing Xbox and slow WiFi speeds while streaming or surfing the web. Unfortunately, the Xbox is on WiFi but the slowness & lag is worse now than it was on AT&Ts 50mbs plan. I was planning on purchasing a CM600 and switching out the router and possibly set up a MoCA network but still on the fence.. I’ve read some poor reviews on the 1602a so I was going to call the local spectrum store to see if I could swap modems before making a purchase. Screenshot of modem status:

Is this normal? Any additional info or troubleshooting I can provide or do on my end?

Thanks in advance!

Something doesn’t seem right?