Still having 300+ Ping during prime time after having a tech out 2 different times. -

#1
Still having the same issue as described here: http://forums.timewarnercable.com/t...ing-300-during-prime-time-4pm-1am/td-p/112689

It's been a few weeks and it's still going. They've changed the modem out twice, and replaced the amps/splitters. Any speedtest I do shows that I have the normal 30ms I'm supposed to, but I still get 200-300 ping in ANY game I play. The techs that come out have no idea what all that ingress stuff is that's described in the older post I linked. They just keep telling me to run a speedtest and since my ping problem doesn't show on there they say that can't do anything else. I described in the old post that my neighbor isn't having ping issues even though I am, that has changed. He's now getting the same problem I am. This is getting really frustrating, and is making me want to switch ISPs.

Some logs from the most recent modem they've given me.

[TABLE]

Time

Priority

Description


Sat Oct 08 20:53:10 2016

Notice (6)

WiFi Interface [wl0] set to Channel 1 (Side-Band Channel:N/A...


Sat Oct 08 20:52:33 2016

Notice (6)

Web user logged in from 192.168.0.104


Fri Oct 07 16:35:20 2016

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=44:1c...


Fri Oct 07 16:35:19 2016

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=44:1c...


Fri Oct 07 16:35:05 2016

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning...


Fri Oct 07 16:34:54 2016

Notice (6)

WiFi Interface [wl1] set to Channel 40 (Side-Band Channel:N/...


Fri Oct 07 16:34:51 2016

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=44:1c...


Fri Oct 07 16:34:51 2016

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=44:1c...


Time Not Established

Warning (5)

DHCP WARNING - Non-critical field invalid in response ;CM-MA...


Time Not Established

Notice (6)

Honoring MDD; IP provisioning mode = IPv4


Time Not Established

Notice (6)

WiFi Interface [wl1] set to Channel 149 (Side-Band Channel:N...


Time Not Established

Notice (6)

WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/...


Fri Oct 07 16:25:13 2016

Notice (6)

Web user logged in from 192.168.0.104


Thu Oct 06 15:50:06 2016

Notice (6)

Web login failed from 192.168.0.104


Wed Oct 05 15:09:15 2016

Notice (6)

WiFi Interface [wl1] set to Channel 36 (Side-Band Channel:N/...


Wed Oct 05 14:08:58 2016

Notice (6)

WiFi Interface [wl1] set to Channel 40 (Side-Band Channel:N/...


Wed Oct 05 13:38:47 2016

Notice (6)

WiFi Interface [wl1] set to Channel 36 (Side-Band Channel:N/...


Wed Oct 05 13:23:40 2016

Notice (6)

WiFi Interface [wl1] set to Channel 40 (Side-Band Channel:N/...


Wed Oct 05 13:08:32 2016

Notice (6)

WiFi Interface [wl1] set to Channel 149 (Side-Band Channel:N...


Wed Oct 05 02:17:57 2016

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=44:1c...


Wed Oct 05 02:17:56 2016

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=44:1c...


Wed Oct 05 02:17:43 2016

Notice (6)

Overriding MDD IP initialization parameters; IP provisioning...


Wed Oct 05 02:17:30 2016

Error (4)

Missing BP Configuration Setting TLV Type: 17.9;CM-MAC=44:1c...


Wed Oct 05 02:17:30 2016

Error (4)

Missing BP Configuration Setting TLV Type: 17.8;CM-MAC=44:1c...


Time Not Established

Warning (5)

DHCP WARNING - Non-critical field invalid in response ;CM-MA...


Time Not Established

Notice (6)

Honoring MDD; IP provisioning mode = IPv4


Time Not Established

Notice (6)

WiFi Interface [wl1] set to Channel 36 (Side-Band Channel:N/...


Time Not Established

Notice (6)

WiFi Interface [wl0] set to Channel 6 (Side-Band Channel:N/A...


Wed Oct 05 02:16:20 2016

Notice (6)

SW download Successful - Via NMS


Wed Oct 05 02:14:33 2016

Notice (6)

SW Download INIT - Via NMS


Tue Oct 04 17:36:58 2016

Notice (6)

DHCP Renew - lease parameters Time Protocol Servers modified...


Tue Oct 04 17:36:58 2016

Error (4)

DHCP RENEW WARNING - Field invalid in response v4 option;CM-...


Sat Oct 01 05:36:51 2016

Notice (6)

DHCP Renew - lease parameters Time Protocol Servers modified...


Sat Oct 01 05:36:51 2016

Error (4)

DHCP RENEW WARNING - Field invalid in response v4 option;CM-...


Tue Sep 27 21:01:54 2016

Critical (3)

Started Unicast Maintenance Ranging - No Response received -...


Tue Sep 27 17:36:44 2016

Notice (6)

DHCP Renew - lease parameters Time Protocol Servers modified...


Tue Sep 27 17:36:44 2016

Error (4)

DHCP RENEW WARNING - Field invalid in response v4 option;CM-...


Sat Sep 24 05:36:38 2016

Notice (6)

DHCP Renew - lease parameters Time Protocol Servers modified...


Sat Sep 24 05:36:37 2016

Error (4)

DHCP RENEW WARNING - Field invalid in response v4 option;CM-...


Thu Sep 22 19:27:25 2016

Critical (3)

Started Unicast Maintenance Ranging - No Response received -...


[/TABLE]
--------------------------------------------------------------------------------
Startup ProcedureProcedureStatusComment
[TABLE]

Acquire Downstream Channel

489000000 Hz

Locked


Connectivity State

OK

Operational


Boot State

OK

Operational


Configuration File

OK

?BiABGZgIgBAAAAAAAAAAACNEHKi+sR8mBWAADAkACxyMLXkHZl5d@AAAAAF8JsTT3HU9bmAkJrdCxJByYVev8


Security

Enabled

BPI+


[/TABLE]

Downstream Bonded Channels Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
[TABLE]

1

Locked

QAM256

2

489000000 Hz

0.0 dBmV

40.8 dB

8

0


2

Locked

QAM256

1

483000000 Hz

0.8 dBmV

41.5 dB

5

0


3

Locked

QAM256

20

597000000 Hz

-0.8 dBmV

40.0 dB

17

0


4

Locked

QAM256

18

585000000 Hz

-1.4 dBmV

39.8 dB

0

0


5

Locked

QAM256

21

603000000 Hz

-0.9 dBmV

39.8 dB

0

0


6

Locked

QAM256

19

591000000 Hz

-1.2 dBmV

39.8 dB

16

0


7

Locked

QAM256

17

579000000 Hz

-1.2 dBmV

39.8 dB

6

0


8

Locked

QAM256

23

615000000 Hz

-1.1 dBmV

39.6 dB

21

0


9

Locked

QAM256

9

531000000 Hz

0.0 dBmV

40.3 dB

2

0


10

Locked

QAM256

22

609000000 Hz

-1.2 dBmV

39.7 dB

12

0


11

Locked

QAM256

11

543000000 Hz

-0.2 dBmV

40.2 dB

1

0


12

Locked

QAM256

12

549000000 Hz

-0.3 dBmV

40.2 dB

2

0


13

Locked

QAM256

13

555000000 Hz

-0.4 dBmV

40.1 dB

3

0


14

Locked

QAM256

14

561000000 Hz

-0.7 dBmV

40.1 dB

2

0


15

Locked

QAM256

15

567000000 Hz

-1.0 dBmV

39.9 dB

3

0


16

Locked

QAM256

16

573000000 Hz

-1.2 dBmV

39.9 dB

6

0


[/TABLE]

Total Correctables Total Uncorrectables
[TABLE]

104

0


[/TABLE]

Upstream Bonded Channels Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
[TABLE]

1

Locked

ATDMA

8

2560 Ksym/sec

37000000 Hz

45.3 dBmV


2

Locked

ATDMA

6

5120 Ksym/sec

24200000 Hz

43.0 dBmV


3

Locked

ATDMA

7

5120 Ksym/sec

30600000 Hz

44.5 dBmV


4

Locked

TDMA

5

2560 Ksym/sec

19400000 Hz

42.5 dBmV


[/TABLE]

CM IP AddressDurationExpires
[TABLE]

2605:6000:c09:b:1c8c:2d79:766:5e5d/64

D: 30 H: 00 M: 00 S: 00

Sun Nov 06 16:35:17 2016


[/TABLE]

------------------------------------------------------------------------------------------
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Copyright (c) 2009 Microsoft Corporation. All rights reserved.

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